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je773 is clear about what data we collect from your account, how we use it and what choices you have. This policy applies to your account activity, wallet transactions through Nagad or Upay, and any support contact you make with us — access and eligibility depend on your local law and eligible region.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you choose to use, such as Nagad or Upay. We also record transactional data attached to your account wallet: deposit references, withdrawal requests and the timestamps that go with them. This information lets us operate your account, process your wallet activity and respond to support requests you raise through our published contact routes. We do not sell your personal data to third parties for marketing purposes. We share data only where required to operate the services you use — for example, passing a transaction reference to a local payment processor when you make a Nagad transfer or an Upay deposit. In those cases, data is shared only to complete the action you initiated. We retain your account records for as long as your account remains active and for a period after closure, as required by the applicable rules in the regions where we operate. If you have questions about specific retention periods, contact us through the support routes listed in this policy. All access to and use of our platform depends on your local law and the eligible regions we serve.
Transaction references linked to your Nagad deposit or withdrawal are recorded against your account wallet. These records exist to verify the transaction completed and to help resolve any discrepancy you raise with support.
When you use Upay, we store the payment reference and the account action it relates to. This data is used only to confirm and reconcile the wallet movement — it is not used for marketing or shared beyond the payment processor.
Login timestamps, device type and account setting changes are kept as part of your activity log. You can request a summary of these records through our support route at any time while your account is open.
This policy covers what we collect and how we use it across four distinct areas of your relationship with us. Not every area carries the same data considerations — understanding the boundary between them helps you know exactly where your information goes and where it does not.
Data you provide when creating or logging into your account falls squarely inside this policy. This includes your registered contact detail, your password hash and the session tokens we generate when you sign in from your phone or browser.
Payment data linked to your Nagad or Upay activity is covered here to the extent we hold a transaction reference. The payment processor's own terms govern what they hold on their side — that is outside our policy scope.
Game lobby data, promotional notices and published terms are platform content, not personal data. Viewing them does not create a personal data record, though aggregate page interaction may be captured in anonymised analytics.
Links or embedded tools from outside our platform — including payment gateways and game studios — operate under their own privacy terms. We are not responsible for how those third parties collect or store data on their own systems.
You have practical choices over the personal data we hold. You can request a copy of the information stored against your account, ask us to correct anything that is inaccurate and raise a question about how a specific piece of data has been used. These are not abstract rights — each one has a concrete path through our published support contact. To review your account records, open a support request and specify that you are asking for an account data summary. We will identify the records attached to your registration and wallet history. To correct a detail — your contact number or the name on your account — raise that same request and include the accurate version. We will update it and confirm the change back to you. If you want to understand why a particular Nagad or Upay transaction reference was stored, or how long we intend to keep it, that question belongs in the same support channel. We will respond through the route you used to contact us. Eligibility to exercise these choices depends on the region you are in and the applicable local rules.
Open a support request asking for an account data summary. We identify what is held against your registration, contact details and wallet transaction history, then share it with you through the same channel.
If your registered name, contact number or linked payment detail is wrong, raise a correction request with support. Include the accurate version and we will update the record and confirm the change.
Any question about why a specific piece of data was collected, how long it is kept or who it was shared with can be directed to our support team. We will answer through the route you used to contact us.
If you want your account closed, contact support directly. We will process the closure and let you know the retention period that applies to your records after closure under the rules of your eligible region.
If you have a question about this policy, a concern about how your data has been handled, or a correction to request, use the contact routes published on the je773 website. We respond through the same channel you used to reach us.
The live chat option on the je773 site is the fastest way to raise a data or policy question. Open it from any page while signed in and describe your query — include your account detail so we can locate your records.
For written requests — data summaries, correction requests or closure queries — use the support email address published in the contact section of the site. Put 'Privacy Request' in the subject line so it reaches the right team.
The Help Centre on the je773 site contains published answers about account management, wallet records and policy scope. Check it first for quick answers before raising a direct support request.
Your account security and the integrity of your wallet data matter to how we operate. We use standard access controls to limit who inside our organisation can view your personal records, and we log access to sensitive account data. If something changes on your account that you did not initiate, contact us immediately through the live chat or email route published on the site.
We use session cookies to keep you signed in across pages during your visit. We also use analytics cookies in anonymised form to understand how the lobby is navigated. You can manage cookie preferences through your browser settings at any time.
Access to your account records is controlled by your login credentials. We do not display your full payment reference or wallet balance outside your signed-in account area. If you suspect unauthorised access, change your password immediately and contact support.
We keep active account records for as long as your account is open. After closure, we retain records for the period required under the rules applicable to your eligible region. Retention periods vary and depend on local law — contact support for specifics.
When we update this policy, the revised version is published at this page address. We note the change at the top of the document. Continued use of your account after an update means you have read the revised terms — check this page if you are unsure of the current version.
Below are the questions we hear most often about how je773 handles your data, your account rights and how to contact us. If your question is not here, reach us through live chat or the support email published on the site.
We collect the details you enter during registration — your name, contact number and the payment method you select, such as Nagad or Upay. We also record your login timestamps and the transaction references linked to your account wallet. No additional data is collected without your action.
Your payment reference is shared only with the processor needed to complete your transaction — for example, passing a Nagad reference to the Nagad gateway to confirm a deposit. We do not share your payment data with advertisers or unrelated third parties.
Open a support request through live chat or the published support email and ask for an account data summary. Specify your registered contact detail so we can locate your records. We will compile and return the summary through the same channel you used.
Yes. Raise a correction request through support, include the accurate detail you want us to update, and we will make the change and confirm it back to you. This covers your registered name, contact number or any linked account detail that is incorrect.
We retain records for a period after account closure as required by the rules applicable to your eligible region. The exact period depends on local law. Contact support with a written request if you need the specific retention period that applies to your account.
No. Access to our platform and the rights available to you depend on your local law and the eligible regions we serve. If you are unsure whether this policy applies in full in your location, contact us through the published support routes before taking any action.